1. 会员开通或积分充值后权益未到账怎么办？

通过 Apple 内购支付成功后权益一般会立即到账。如未到账，请尝试重新打开 App，或在会员页面点击「恢复购买」；若仍未解决，请携带 Apple 购买记录截图联系客服核实。

2. 如何申请退款？

iOS 端支付由 Apple 统一处理，退款需向 Apple 申请：使用您的 Apple ID 登录 reportaproblem.apple.com，找到对应交易后点击「申请退款」。如需协助，可联系客服并提供订单信息。

3. 如何注销账号？

您可在 App 内「我的 - 编辑资料」中提交注销申请。注销完成后，我们将删除或匿名化处理您的个人信息。

4. 菜谱图片不显示或数据异常怎么办？

请先检查网络连接并尝试下拉刷新。若问题持续，请通过客服邮箱告知您的账号手机号、问题出现的时间及相关截图，我们会尽快为您核查处理。

5. 如何开启相机、相册权限？

请在 iOS「设置 - 她的菜单本」中开启相机与照片访问权限，开启后即可正常上传菜谱和食材图片。

6. 邮箱注册/登录时收不到邮件验证码怎么办？

请先检查垃圾邮件或广告邮件文件夹，并将我们的发件地址加入邮箱白名单；邮件验证码 10 分钟内有效，同一邮箱 60 秒内只能发送一次，请稍后再试。若多次尝试仍未收到，请更换其他邮箱或通过客服邮箱联系我们。

1. What should I do if my membership or points don't arrive after payment?

After a successful Apple In-App Purchase, entitlements are usually granted immediately. If not, try reopening the App, or tap "Restore Purchases" on the membership page. If the issue persists, contact customer service with a screenshot of your Apple purchase record.

2. How do I request a refund?

Payments on iOS are processed by Apple, so refunds must be requested from Apple: sign in with your Apple ID at reportaproblem.apple.com, find the transaction, and tap "Request a Refund". If you need help, contact customer service with your order information.

3. How do I delete my account?

You can submit an account deletion request in the App under "Me - Edit Profile". Once deletion is complete, we will delete or anonymize your personal information.

4. What should I do if recipe images don't load or data looks wrong?

Please check your network connection and pull down to refresh. If the problem persists, email customer service with your account phone number, the time the issue occurred, and relevant screenshots, and we will investigate as soon as possible.

5. How do I enable camera and photo library permissions?

Go to iOS "Settings - 她的菜单本" and enable Camera and Photos access. You can then upload recipe and ingredient images normally.

6. What should I do if I don't receive the email verification code during email registration or sign-in?

Please check your spam or junk folder first and add our sender address to your email whitelist. Email codes are valid for 10 minutes, and only one code can be sent to the same email address every 60 seconds, so please wait and try again. If you still don't receive it after several attempts, try a different email address or contact us via the customer service email.